Frequently Asked Questions

KYC (Know Your Customer) verification on q788 typically requires a government-issued photo ID. Pakistani users commonly submit a clear copy of their Computerised National Identity Card (CNIC). Depending on the operator's verification requirements, you may also be asked to provide proof of address — such as a recent utility bill from Karachi, Lahore, Islamabad or another city — and occasionally proof of your payment method. All documents must be current and clearly legible.

No. q788 enforces a strict one-account-per-person policy. Creating multiple accounts — whether under the same name, different names or different email addresses — is a violation of the platform's Terms & Conditions. Duplicate accounts are identified through KYC checks, device fingerprinting and payment method verification. Any accounts found to be duplicates may be suspended and associated balances forfeited. If you have forgotten your login credentials, use the "Forgot Password" option instead of registering again.

Click the "Forgot Password" link on the login page. Enter the email address associated with your q788 account and you will receive a password-reset link within a few minutes. Click the link, enter a new strong password and confirm it. If you do not receive the email, check your spam or junk folder. For further assistance, contact q788 support at [email protected]. Always use a password you have not used on other platforms to protect your account security.

You can request account closure at any time by contacting q788 support. Before closing, ensure all pending withdrawals have been processed and your account balance is cleared. You may be asked to confirm your identity. Account closure requests are typically processed within 1–3 business days. If you are closing your account due to gambling concerns, please consider using the self-exclusion tool described in our Responsible Gambling page — it offers more structured protection than a simple account closure.

Pakistani users typically have access to several familiar payment options when depositing on online betting platforms. These include mobile wallet transfers via Easypaisa and JazzCash, bank transfers through institutions like HBL, UBL, Meezan Bank and Bank Alfalah, and the Raast instant payment system. The specific methods available depend entirely on the platform you use. q788 references these options for informational context only — we do not process payments, and none of the providers mentioned endorse or facilitate gambling services.

Minimum deposit amounts vary depending on the payment method and the specific operator's policy. As a general guide, many platforms accessible to Pakistani users set minimum deposits in the range of PKR 500 to PKR 1,000 for mobile wallet options such as Easypaisa and JazzCash, with bank transfer minimums sometimes higher. Always check the cashier section of your chosen platform for the most current and accurate minimum deposit figures before initiating a transaction.

Withdrawal processing times depend on the method chosen and the platform's internal review period. Mobile wallet withdrawals via Easypaisa or JazzCash are often processed within a few hours to 24 hours once approved. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah accounts may take 1–3 business days. Before any withdrawal can be processed, your KYC verification must be complete. Pending document checks, withdrawal limits and peak processing periods can all affect timing.

Common reasons for withdrawal delays or declines include incomplete KYC verification (missing CNIC copy or proof of address), unmet bonus wagering requirements attached to a previous promotion, a mismatch between the name on your account and your payment method, or an attempted withdrawal to a method different from the one used for your deposit. If your withdrawal has been pending for more than 48 hours without explanation, contact the platform's support team directly for a status update.

q788 itself does not charge deposit or withdrawal fees, as it is an information platform and does not process any payments. On third-party operator platforms, fee structures vary. Many platforms offer fee-free deposits, while some payment processors may apply their own charges — particularly for certain bank transfer types. Currency conversion fees may also apply if your account currency differs from PKR. Always review the cashier page and fee schedule of your chosen platform before transacting.

q788 provides informational guides on cricket betting markets, including Pakistan national team fixtures, PSL T20 franchise matches and ICC tournaments such as the World Cup and Champions Trophy. These guides explain how cricket betting works — match-winner markets, top-batsman bets, over/under run totals and live in-play options. Whether to place bets on these markets is a decision for individual users, subject to the platform they use and applicable local laws. q788 does not take or process any bets.

Live casino sections on online platforms typically feature games streamed in real time from professional studio environments, hosted by trained dealers. Common live casino games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo and game-show-style titles such as Crazy Time, Dream Catcher and Lightning Dice. These games replicate the experience of a physical casino with the convenience of online access. Many platforms also offer dedicated tables for Asian and South Asian player preferences, including games familiar to Pakistani users.

Slot games are digital spinning-reel games where wins are determined by matching symbol combinations on paylines. Each spin outcome is generated by a certified Random Number Generator (RNG), ensuring randomness and fairness. RTP — Return to Player — is the theoretical percentage of total wagered money that a slot pays back to players over an extended period. A slot with 96% RTP, for example, theoretically returns PKR 96 for every PKR 100 wagered over time. Higher RTP does not guarantee short-term wins; it is a long-run statistical average.

In-play or live betting allows you to place bets on a sporting event after it has already started, with odds updating in real time based on what is happening in the game. For example, during a PSL T20 match you could bet on who will hit the next six, whether a particular bowler will take a wicket in their over, or which team will lead at the end of the current over. Odds change rapidly, so in-play betting requires quick decisions. It is important to stay within your pre-set budget even when the excitement of live action increases the temptation to bet more.

Yes. q788 publishes informational guides covering a wide range of sports betting markets, not only cricket. Football — particularly international club competitions and major national league fixtures — is popular among Pakistani bettors. Guides cover common football betting markets such as 1X2 (match result), both-teams-to-score, correct score, Asian handicap and over/under goals. q788 also covers UFC and mixed martial arts betting for users interested in combat sports. All content is informational; no bets are placed through q788.

A welcome bonus is a promotional offer extended to new players when they make their first deposit. A common structure is a 100% match bonus — so if you deposit PKR 5,000, the platform adds another PKR 5,000 in bonus funds. However, bonus funds are almost always subject to wagering requirements, meaning you must bet the bonus amount a specified number of times (e.g., 30x) before any winnings from bonus funds can be withdrawn. Always read the bonus terms carefully before claiming any offer, paying attention to the wagering multiplier, minimum odds restrictions and expiry date.

Free spins are bonus credits that allow you to spin a slot game a set number of times without using your own deposited funds. They are commonly awarded as part of a welcome bonus package, as a loyalty reward or during specific promotional periods. Winnings generated from free spins are typically credited as bonus funds subject to wagering requirements rather than as immediately withdrawable cash. Check which specific slot game the free spins are valid for and whether there is a maximum win cap — these conditions vary significantly between platforms.

A reload bonus is a deposit-match promotion offered to existing account holders, typically on subsequent deposits after the initial welcome offer has been used. Unlike a welcome bonus — which is a one-time offer for new registrations — reload bonuses can recur weekly, monthly or during special promotional events such as major cricket tournaments like the ICC World Cup or PSL Finals. Reload bonus percentages are often lower than welcome bonuses, but the wagering terms may also be more lenient. Opt-in is usually required before making the qualifying deposit.

Bonus offers can be cancelled or removed for several reasons: the promotional validity period expired before the wagering requirements were met; a deposit was made below the minimum qualifying amount; a restricted payment method was used (some promotions exclude deposits made via specific methods); or the platform detected activity suggesting bonus abuse, such as low-risk hedging bets designed to fulfil wagering requirements without genuine play. If you believe your bonus was removed incorrectly, contact the platform's support team with your account details and the specific promotion reference.

Many online betting platforms operate tiered VIP or loyalty programmes that reward consistent play over time. Players typically accumulate points or progress through levels — such as Bronze, Silver, Gold and Platinum — by placing qualifying bets. Higher tiers generally unlock benefits including faster withdrawals, personal account managers, higher deposit and withdrawal limits, exclusive bonuses and invitations to special events. The q788 guides explain how these programmes typically work, but specific tier structures and earning rates vary by operator. Always review the programme terms to understand what constitutes a "qualifying bet."

A legitimate betting platform should hold a valid gambling licence from a recognised regulatory authority — such as the Malta Gaming Authority (MGA), the UK Gambling Commission (UKGC) or the Curaçao eGaming authority. Look for the licence number displayed in the footer of the platform's website and verify it directly on the regulator's public register. Additional trust signals include SSL encryption (the padlock icon in your browser address bar), clear and accessible responsible gambling tools, and documented withdrawal timeframes. q788's guides explain how to evaluate platform legitimacy step by step.

Two-factor authentication (2FA) adds a second verification step to your login process, beyond just your password. After entering your password, you confirm your identity via a one-time code sent to your registered mobile number or generated by an authenticator app. Enabling 2FA significantly reduces the risk of unauthorised account access, even if your password is compromised. q788 strongly recommends enabling 2FA on any gambling platform account you hold. This is particularly important if you keep a meaningful balance in your account or have linked payment methods stored.

Self-exclusion is a formal tool that temporarily or permanently blocks you from accessing your gambling account. It is designed for players who feel their gambling is becoming difficult to control. To activate self-exclusion, log into your account, navigate to the Responsible Gambling or Account Settings section and select the self-exclusion or "take a break" option. You can typically choose durations ranging from 24 hours to permanent exclusion. Once active, self-exclusion cannot be reversed during the chosen period. Our Responsible Gambling page covers this in more detail.

Responsible betting platforms provide several limit tools. Deposit limits cap the total amount you can fund your account within a daily, weekly or monthly period — for example, PKR 10,000 per week. Loss limits stop your session once your net losses reach a pre-set figure such as PKR 5,000 in a day. Session time limits log you out automatically after a defined period of play. q788 recommends setting all three types of limits proactively — before you begin play — rather than reactively after a difficult session. Reducing a limit takes effect immediately; increasing one usually requires a cooling-off delay.

If gambling is causing financial, emotional or relationship harm — whether in Karachi, Lahore, Rawalpindi or anywhere else in Pakistan — please seek help without delay. Speak to a trusted family member, close friend or a mental health professional. Licensed psychiatrists and counsellors at government and private hospitals in Pakistan's major cities can provide confidential support for addiction-related issues. On your gambling platform, activate self-exclusion immediately. International responsible gambling organisations such as GamCare and Gamblers Anonymous publish self-help materials accessible online. q788's Responsible Gambling page provides further guidance.